Overview
This Privacy Policy explains how Locksmith in La Quinta collects, uses, shares, and protects personal information provided through our website and contact forms. By submitting information through our website, you agree to the terms outlined in this policy.
Information We Collect
When you interact with our website or submit a service request, we may collect the following information:
- Your name and contact information (email, phone number)
- Your location (city, address for service area)
- Service type requested (emergency locksmith, residential, commercial, smart locks, etc.)
- Additional notes or details about your service needs
- SMS opt-in status (if you consent to text message communication)
- Device and usage data (IP address, browser type, pages visited)
- Phone call recordings and transcripts (all calls are recorded for quality assurance)
How We Use Your Information
We use the information collected to:
- Process and route your service request to our licensed locksmith partner
- Contact you to confirm your request and provide service details
- Send SMS messages (only if you have opted in) with updates or promotions
- Record and analyze phone calls for quality assurance, training, and compliance
- Improve our website and services based on user behavior and feedback
- Comply with legal obligations and industry regulations
Sharing of Information
We share your information with:
- Licensed Locksmith Partner: Your request details are shared with our locksmith service provider to process and fulfill your service request
- Service Providers: We may share information with third-party service providers (call recording, SMS delivery, form processing) strictly for the purpose of delivering our services
- Legal Requirements: We may disclose information when legally required by law enforcement or regulatory bodies
We do not sell or rent your personal information to third parties for marketing purposes.
Phone Call Recording
All phone calls to our tracking numbers are recorded and transcribed. These recordings are used for:
- Quality assurance and customer service improvement
- Dispute resolution and compliance verification
- Performance monitoring and training
By calling our phone number, you consent to call recording and transcription.
SMS Opt-In & Opt-Out
You may opt in to receive SMS messages during the service request form. If you opt in, you agree to receive text messages from us or our service partner regarding your service request.
To opt out of SMS messages at any time, reply with "STOP" to any message. Message and data rates may apply depending on your mobile carrier and plan.
Data Security
We implement industry-standard technical and organizational measures to protect your data, including encryption and secure transmission protocols. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information only for as long as necessary to fulfill your service request and comply with legal obligations. Typically:
- Service request data: Retained for up to 2 years
- Call recordings: Retained for up to 90 days
- SMS data: Retained for up to 12 months
Children's Privacy
Our website and services are not intended for children under 18 years of age. We do not knowingly collect or solicit information from children. If we learn that we have collected information from a child, we will promptly delete it.
Your Rights
Depending on your location, you may have the right to:
- Access your personal data
- Request correction or deletion of inaccurate data
- Opt out of marketing communications
- Request a copy of your data in a portable format
To exercise these rights, contact us at the information provided below.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of external sites. We encourage you to review the privacy policies of any third-party websites you visit.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted with a revised effective date. Your continued use of our website and services after such changes indicates your acceptance of the updated policy.
Contact Us
If you have any questions or concerns about this Privacy Policy or your data, please contact us:
- Email: info@locksaroundtheclock.com
- Phone: (760) 625-0955
- Business Address: Locks Around the Clock, Coachella Valley, CA